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NOMINO Virtual Assistant™increases customer retention, promotes more extensive viewing of your site by any user — and helps you make sales!
Studies show that customer satisfaction rises 200% to 300% when they can get correct answers to their questions on a 24/7 basis.
Source: Forrester
This new generation of PERSONALIZED VIRTUAL CUSTOMER AGENT allows you to create a relationship with your clients in real-time based on dialogue, understanding, 24 hours a day. |
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NOMINO Virtual Assistant™ :: A virtual customer service agent that:
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Uses the very latest linguistic analysis technology. |
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Greets and guides website users. |
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Handles customers' questions in natural language. |
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ONE QUERY = ONE ANSWER
Comes up with the best possible answer for each query.Nomino Virtual Assistant™ :: |
NOMINO Virtual Assistant™ ::
Offers an economic and effective customer service solution that:
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Improves the quality of web based customer relations, promotes web usage, and helps decrease the number of telephone calls by more than 20%. This leads to a quick return
on investment (ROI). |
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Offers the possibility to share the ever-evolving question/answer base with your telephone contact centre, which ensures consistent error-free answers, regardless of the communication channel the customers use to contact you. |
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Improves customer retention and loyalty by having questions answered accurately in real-time, 24 hours a day, in both English and/or French. |
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Strategically positions your front-line customer service and enables you to benefit from an enhanced corporate image and customer satisfaction. |
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Easily transforms your Virtual Assistant into a direct sales and marketing agent who helps present new products, facilitates purchases, and encourages cross sales. |
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Improves your customer relations management with the help of our Statistic Module, which helps you pinpoint the needs of your customers. |
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